Olde Towne Pet Resort Reviews
(Rated by 12 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.7
Base on 12 Reviews
Ratings by Feature
Ratings by Feature
- Shipping & Delivery4.5
- Customer Service4.5
- Price & Quality4.5
- Return Policy4.7
- Good Value4.4
Recent Customer Reviews (12)
Matheus Araujo
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Jerry Woodward
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Katja Thalberg
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Annot Bossé
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Halette Vaillancour
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Memphis Kent
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Evlalía Jónasdóttir
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Travis Green
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Maria Fitzpatrick
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Lilly Clark
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Olde Towne Pet Resort Pricing
Mud Bath Treatments
$30 - $50
Additional specialized shampoos
$10 - $20
Olde Towne Pet Resort Pros & Cons
Pros
1
Peace of Mind for Owners: Knowing pets are cared for by experienced staff in a secure setting allows owners confidence when away from their animals.
2
Improved Pet Behavior at Home: Regular participation in day camp leads to better behavior through physical activity, mental stimulation, and social interaction which reduces undesirable behaviors like excessive barking or chewing.
3
Comprehensive Care Under One Roof: Access to multiple services such as grooming during daycare visits adds convenience without needing separate appointments elsewhere.
4
Reasonable Pricing & High Satisfaction: Customers report reasonable prices combined with unbeatable care quality that keeps them returning over many years; reviews highlight exceptional service consistency across grooming and boarding experiences.
5
High customer satisfaction: The resort has received predominantly positive reviews, with 84% to 89% of customers giving a superior overall rating for locations in Springfield and Sterling, VA.
6
Quality pet care: Customers praise the grooming and boarding services as top-notch, highlighting attentive and caring staff who handle pets well, including special needs like yearly grooming for cats.
7
Amenities: Suites include filtered water on demand, certified onsite staffing 24/7/365, advanced air filtration better than hospital-grade, soundproofing to reduce noise and anxiety for pets, and convenient curbside drop-off/pick-up options.
8
Long-term customer loyalty: Some clients have been using their services for over a decade due to consistent quality care.
9
Convenience: The resort accommodates last-minute daycare needs effectively and is recommended by out-of-town customers for travel convenience.
CONS
1
Higher prices: Prices are reported to be about 19% to 22% higher than average compared with other kennels nearby.
2
Management issues (reported by employees): Internal reports mention problems such as favoritism in raises and scheduling, understaffing leading to overwork, poor management practices including lack of proper oversight on animal safety and care. These issues reportedly affect employee morale negatively.
3
Potential concerns about animal safety from staff perspective: Some former employees have raised concerns about inadequate attention to animal safety due to understaffing or management shortcomings.
Olde Towne Pet Resort Features and Benefits
Features
Trusted Pet Boarding and Daycare
Olde Towne Pet Resort offers reliable boarding and daycare services for pets, ensuring they receive excellent care in a safe environment. They accommodate various breeds, sizes, and ages with tailored attention to individual needs.
Professional Grooming Services
The resort provides high-quality grooming including haircuts, baths, nail trims, and special treatments like lion’s cuts for cats. Groomers such as Jason and Vicki are highly praised for their skillful work.
Day Camp Program
Their dog day camp is designed to enrich pets physically, mentally, and socially by providing a stimulating environment with activities that promote exercise and socialization.
Trained Staff
Care is provided by trained professionals who understand different breeds' temperaments. Staff can recognize signs of stress or health issues promptly to ensure pet well-being.
Flexible Scheduling
The resort offers flexible options for daycare duration—from a few hours to full days—catering especially to busy pet owners or those with unpredictable schedules.
Safety Policies
Strict admission policies require up-to-date vaccinations (Rabies, Distemper, Bordetella) and spaying/neutering by seven months for day camp dogs. Pets showing signs of illness or aggression may be denied admittance to maintain safety.
24-Hour Care Availability
The facility provides round-the-clock care for boarding guests with convenient public hours throughout the week including weekends.
Peace of Mind for Owners
Knowing pets are cared for by experienced staff in a secure setting allows owners confidence when away from their animals.
Improved Pet Behavior at Home
Regular participation in day camp leads to better behavior through physical activity, mental stimulation, and social interaction which reduces undesirable behaviors like excessive barking or chewing.
Comprehensive Care Under One Roof
Access to multiple services such as grooming during daycare visits adds convenience without needing separate appointments elsewhere.
Reasonable Pricing & High Satisfaction
Customers report reasonable prices combined with unbeatable care quality that keeps them returning over many years; reviews highlight exceptional service consistency across grooming and boarding experiences.
Day Camp Included with Every Stay
Providing pets with mental stimulation and physical exercise through tailored enrichment sessions.
Advanced Suite Amenities
Includes filtered water on demand, certified onsite staffing 24/7/365, advanced air filtration better than hospital-grade, soundproofing to reduce noise and anxiety for pets, and convenient curbside drop-off/pick-up options.